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1. |
Why is HP expanding the May 14th 2009 battery recall? |
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On May 19, 2010, HP expanded a worldwide voluntary recall and replacement program in cooperation with various government agencies, adding battery packs to the replacement program announced on May 14, 2009 and revised on October 15, 2009. Product model series were also added to the list of products that may have been sold with affected batteries. HP customers affected by this program will be eligible to receive a replacement battery pack for each verified, recalled battery pack at no cost.
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2. |
Why didn’t HP identify all of the affected battery packs before the May 14th 2009 announcement? |
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HP conducted further investigations with our suppliers that identified additional battery packs.
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3. |
I have already checked my battery pack, why do I need to check it again? |
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HP has identified additional battery packs that have been included for the expansion. It is possible that your battery pack has now been identified as being part of this replacement program.
Customers should note that less than 3% of the notebook PC products manufactured from August 2007 to May 2008, and included in the program, contain battery packs that are affected. The validation process may show that your battery pack is not affected by this recall.
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4. |
Why do I keep getting announcements, but then I am told my battery is not affected by the recall? |
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HP has identified additional battery packs that have been included for this expansion. In the interest of customer safety, HP has notified customers who have registered products that may have been sold with an affected battery. The validation process may show that your battery pack is not affected by this recall. Less than 3% of the notebook PC products manufactured from August 2007 to May 2008 and included in the program, contained battery packs that are affected.
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5. |
My battery feels hot, but I was told that my battery is not affected by the recall. Is this normal? |
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HP products comply with international safety standard IEC 60950-1. If your battery pack is not affected and you still have concerns, please contact your local HP in-country support center at http://welcome.hp.com/country/us/en/wwcontact_us.html.
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6. |
My battery is no longer holding a charge, but I was told that my battery is not affected by the recall. Why isn’t it part of the recall? |
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Only specific battery packs are affected by the safety recall. The battery’s ability to hold a charge is not related to the cause of the recall.
The energy storage capacity of all batteries decreases over time. This is normal for all rechargeable batteries and is not specific to notebook PCs or HP products. If the notebook PC is operated on battery power frequently, the battery capacity decreases faster and requires replacement sooner than a battery that is only used occasionally. Temperature and humidity also impact battery capacity. For additional information please visit http://h20239.www2.hp.com/techcenter/battery/index.htm?jumpid=reg_R1002_USEN.
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7. |
Is HP recalling its notebooks? Why? |
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No. HP is not recalling its notebooks. HP is only recalling the battery used with certain notebook products. The issue has been identified as being contained within the removable battery. The notebook will still function under A/C power, as designed, until you receive your replacement battery.
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8. |
If my battery has been identified as eligible for replacement, and I have had no issues with it, could the battery have caused any damage to my notebook? |
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No. The issue identified is with the battery only and not with the notebook.
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10. |
Is there any way to determine if the battery is part of the recall program without going through the validation process on this Web site? |
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Potentially affected battery bar code ids will match or start with the following characters by program. In some cases, these characters may be preceded by CT:
Program announced May 14, 2009 & expanded on May 19, 2010 - Affected batteries will match the pattern below. The ^ can be a number or a letter.
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Battery Bar Codes following CT:
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| 62940^^AXV^^^^ |
65000^^B5V^^^^ |
65033^^B7U^^^^ |
65035^^B7U^^^^ |
67059^^V8U^^^^ |
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65033^^B7V^^^^ |
65035^^B7V^^^^ |
67059^^V8V^^^^ |
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65033^^BGU^^^^ |
65035^^BGU^^^^ |
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65035^^BGV^^^^ |
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Program announced October 30, 2008 - Affected battery bar codes start with: L0, L1, A0 or GC.
Program announced April 20, 2006 - Affected battery bar codes start with: L3.
Program announced October 14, 2005 - Affected battery bar codes start with: GC, IA, L0, L1.
If your battery pack bar code label does not match or start with one of the codes identified above you are not included in these programs. Not all batteries with bar codes beginning with the characters listed above are actually affected.
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11. |
Is it safe to buy HP notebooks? |
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Absolutely. HP fully stands behind the products it makes. HP has taken a proactive approach to this situation to ensure the safety of our customers and the integrity and quality of our products.
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12. |
I own an HP notebook that is affected by the replacement program. I recently bought a replacement battery for it. Could I have one of the recalled batteries? |
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It is unlikely that a battery pack purchased within the last 1 year will be part of the program. If you are uncertain, HP recommends that you visit the program Web site at http://www.hp.com/support/BatteryReplacement to determine whether the battery you purchased is part of this program.
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13. |
I have more than one of the recalled batteries. Will HP replace all of my recalled batteries? |
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Yes. For each battery identified as part of the replacement program, HP will provide you with a FREE replacement battery.
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15. |
Can I continue to use my current battery as a backup? |
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No. To reduce the likelihood that a battery failure will cause damage, HP strongly encourages all customers to immediately cease use of the affected batteries. You must return the affected battery to HP as outlined in the return shipping instructions accompanying your replacement battery.
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16. |
Can I use my HP notebook without the battery in it? |
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Yes. After you remove the affected battery, just plug the AC adapter into an outlet and then into the notebook.
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17. |
Where do I find the product number of my HP notebook? |
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The product number is located on either the display bezel or the bottom of the notebook.
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18. |
What should I do if I have a battery that shows signs of overheating? |
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If your battery shows signs of overheating, such as discoloration or deformity, stop using the battery immediately and contact HP at the in-country telephone numbers at following link http://welcome.hp.com/country/us/en/wwcontact_us.html.
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20. |
Do I have to return my recalled battery before I can receive a replacement battery? |
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No. HP will send you the replacement battery first, and then you will return the recalled battery to HP.
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21. |
I’ve never had any problems with my battery. Should I have it replaced? |
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If your battery has been identified as part of the replacement program, in the interest of safety, it should be replaced. Please visit the designated program Web site at: http://www.hp.com/support/BatteryReplacement to determine whether your battery qualifies for FREE replacement.
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22. |
How long will it be before I receive my FREE replacement battery? |
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Upon receipt of your order, HP will ship a replacement battery, at no charge to you. You will receive the battery within 3 to 5 business days for orders within the U.S. and Canada, and within 7 to 10 business days for international orders.
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23. |
Will HP provide a container to ship back the recalled battery? |
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Yes. Return the affected battery as outlined using the packaging material from the replacement battery shipment.
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24. |
What is HP doing with the returned batteries? What is the environmental impact? |
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The batteries will be responsibly disposed of in accordance with applicable in-country laws and regulations.
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25. |
Is it safe to handle the recalled battery outside of the notebook? |
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Yes. HP’s major concern is for your safety. To minimize the probability of battery pack failure, please discontinue the use of each recalled battery pack by removing it from the notebook and ordering a replacement battery pack.
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