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HP Notebook PC Battery Pack Replacement Program

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»May 26, 2011
»October 30, 2008
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HP Notebook PC Battery Pack Replacement Program

FAQ
Frequently Asked Questions
» 1. Why is HP expanding the May 14, 2009 battery recall previously expanded on May 19, 2010 again?

» 2. Why didn’t HP identify all of the affected battery packs before the May 19th 2010 announcement?

» 3. I have already checked my battery pack. Why do I need to check it again?

» 4. Why do I keep getting announcements, but then I am told my battery is not affected by the recall?

» 5. My battery feels hot, but I was told that my battery is not affected by the recall. Is this normal?

» 6. My battery is no longer holding a charge, but I was told that my battery is not affected by the recall. Why isn’t it part of the recall?

» 7. Is HP recalling its notebooks? Why?

» 8. If my battery has been identified as eligible for replacement, and I have had no issues with it, could the battery have caused any damage to my notebook?

» 9. What notebooks are affected by the battery replacement program?

» 10. Is there any way to determine if the battery is part of the recall program without going through the validation process on this website?

» 11. Is it safe to buy HP notebooks?

» 12. I own an HP notebook that is affected by the replacement program. I recently bought a replacement battery for it. Could I have one of the recalled batteries?

» 13. I have more than one of the recalled batteries. Will HP replace all of my recalled batteries?

» 14. How do I order my replacement battery?

» 15. Can I continue to use my current battery as a backup?

» 16. Can I use my HP notebook without the battery in it?

» 17. Where do I find the product number of my HP notebook?

» 18. What should I do if I have a battery that shows signs of overheating?

» 19. Can I take my recalled battery to an HP service partner and exchange it for a new battery?

» 20. Do I have to return my recalled battery before I can receive a replacement battery?

» 21. I’ve never had any problems with my battery. Should I have it replaced?

» 22. How long will it be before I receive my free replacement battery?

» 23. Will HP provide a container to ship back the recalled battery?

» 24. What is HP doing with the returned batteries? What is the environmental impact?

» 25. Is it safe to handle the recalled battery outside of the notebook?

» 26. If I have already replaced my battery, do I need to take any action now?




1.  Why is HP expanding the May 14, 2009 battery recall previously expanded on May 19, 2010 again?
HP continuously monitors the recall program. Our monitoring showed that additional battery packs should be included in the recall program. These additional battery packs were sold with HP notebook PCs from July 2007 through July 2008. One additional commercial product model series was also included in the recall program as part of this expansion. HP customers affected by this program will be eligible to receive a free replacement battery pack for each verified, recalled battery pack.   » Back to top


2.  Why didn’t HP identify all of the affected battery packs before the May 19th 2010 announcement?
HP conducted further investigations with our suppliers that identified additional battery packs, including certain battery packs used in one additional commercial product model series.   » Back to top


3.  I have already checked my battery pack. Why do I need to check it again?
HP has identified additional battery packs that have been included for the expansion. It is possible that your battery pack has now been identified as being part of this recall program.
Customers should note that approximately 5% of the notebook PC products sold from July 2007 through July 2008, and included in the program, contain battery packs that are affected. The validation process may show that your battery pack is not affected by this recall.
   » Back to top


4.  Why do I keep getting announcements, but then I am told my battery is not affected by the recall?
HP has identified additional battery packs that have been included for this expansion. In the interest of customer safety, HP has notified customers who have registered products that may have been sold with an affected battery. The validation process may show that your battery pack is not affected by this recall. Approximately 5% of the notebook PC products sold from July 2007 through July 2008 and included in the program contained battery packs that are affected.   » Back to top


5.  My battery feels hot, but I was told that my battery is not affected by the recall. Is this normal?
HP products comply with international safety standard IEC 60950-1. If your battery pack is not affected and you still have concerns, please contact your local HP in-country support center at http://welcome.hp.com/country/us/en/wwcontact_us.html.   » Back to top


6.  My battery is no longer holding a charge, but I was told that my battery is not affected by the recall. Why isn’t it part of the recall?
Only specific battery packs are affected by the safety recall. The battery’s ability to hold a charge is not related to the cause of the recall.

The energy storage capacity of all batteries decreases over time. This is normal for all rechargeable batteries and is not specific to notebook PCs or HP products. If the notebook PC is operated on battery power frequently, the battery capacity decreases faster and requires replacement sooner than a battery that is only used occasionally. Temperature and humidity also impact battery capacity. For additional information please visit http://h20239.www2.hp.com/techcenter/battery/index.htm?jumpid=reg_R1002_USEN.
   » Back to top


7.  Is HP recalling its notebooks? Why?
No. HP is not recalling its notebooks. HP is only recalling the battery used with certain notebook products. The issue has been identified as being contained within the removable battery. The notebook will still function under A/C power, as designed, until you receive your replacement battery.    » Back to top


8.  If my battery has been identified as eligible for replacement, and I have had no issues with it, could the battery have caused any damage to my notebook?
No. The issue identified is with the battery only and not with the notebook.   » Back to top


9.  What notebooks are affected by the battery replacement program?
Please refer to the list of notebooks on the HP Notebook PC Battery Recall Program at www.hp.com/support/BatteryReplacement.   » Back to top


10.  Is there any way to determine if the battery is part of the recall program without going through the validation process on this website?
Potentially affected battery bar code ids will match or start with the following characters by program. In some cases, these characters may be preceded by CT:

Program announced May 14, 2009 & expanded on May 19, 2010 and May 26, 2011 - Affected batteries will match the pattern below. The ^ can be a number or a letter.

  Battery Bar Codes following CT:
62940^^AXV^^^^ 65000^^B5V^^^^ 65033^^B7U^^^^ 65035^^B7U^^^^ 67059^^V8U^^^^
    65033^^B7V^^^^ 65035^^B7V^^^^ 67059^^V8V^^^^
    65033^^BGU^^^^ 65035^^BGU^^^^ 67150^^AXU^^^^
    65033^^BGV^^^^ 65035^^BGV^^^^ 67150^^AXV^^^^

Program announced October 30, 2008 - Affected battery bar codes start with: L0, L1, A0 or GC.

Program announced April 20, 2006 - Affected battery bar codes start with: L3.

Program announced October 14, 2005 - Affected battery bar codes start with: GC, IA, L0, L1.

If your battery pack bar code label does not match or start with one of the codes identified above you are not included in these programs. Not all batteries with bar codes beginning with the characters listed above are actually affected.

   » Back to top


11.  Is it safe to buy HP notebooks?
Absolutely. HP fully stands behind the products it makes. HP has taken a proactive approach to this situation to ensure the safety of our customers and the integrity and quality of our products.   » Back to top


12.  I own an HP notebook that is affected by the replacement program. I recently bought a replacement battery for it. Could I have one of the recalled batteries?
It is unlikely that a battery pack purchased within the last 1 year will be part of the program. If you are uncertain, HP recommends that you visit the program website at http://www.hp.com/support/BatteryReplacement to determine whether the battery you purchased is part of this program.   » Back to top


13.  I have more than one of the recalled batteries. Will HP replace all of my recalled batteries?
Yes. For each battery identified as part of the replacement program, HP will provide you with a free replacement battery.    » Back to top


14.  How do I order my replacement battery?
If you qualify for a free replacement battery, you can order your battery through the following website http://www.hp.com/support/BatteryReplacement.   » Back to top


15.  Can I continue to use my current battery as a backup?
No. To reduce the likelihood that a battery failure will cause damage, HP strongly encourages all customers to immediately cease use of the affected batteries. You must return the affected battery to HP as outlined in the return shipping instructions that will accompany your replacement battery.   » Back to top


16.  Can I use my HP notebook without the battery in it?
Yes. After you remove the affected battery, just plug the AC adapter into an outlet and then into the notebook.   » Back to top


17.  Where do I find the product number of my HP notebook?
The product number is located on either the display bezel or the bottom of the notebook.   » Back to top


18.  What should I do if I have a battery that shows signs of overheating?
If your battery shows signs of overheating, such as discoloration or deformity, stop using the battery immediately and contact HP at the in-country telephone numbers at the following link http://welcome.hp.com/country/us/en/wwcontact_us.html.    » Back to top


19.  Can I take my recalled battery to an HP service partner and exchange it for a new battery?
No. The HP Mobile Battery Replacement Program is being conducted through the battery exchange website at http://www.hp.com/support/BatteryReplacement.   » Back to top


20.  Do I have to return my recalled battery before I can receive a replacement battery?
No. HP will send you the replacement battery first, and then you will return the recalled battery to HP.    » Back to top


21.  I’ve never had any problems with my battery. Should I have it replaced?
If your battery has been identified as part of the replacement program, in the interest of safety, it should be replaced. Please visit the designated program website at: http://www.hp.com/support/BatteryReplacement to determine whether your battery qualifies for free replacement.    » Back to top


22.  How long will it be before I receive my free replacement battery?
Upon receipt of your order, HP will ship a replacement battery, at no charge to you. You will receive the battery typically within 3 to 5 business days for orders within the U.S. and Canada, and within 7 to 10 business days for international orders.   » Back to top


23.  Will HP provide a container to ship back the recalled battery?
Yes. Return the affected battery as outlined using the packaging material from the replacement battery shipment.   » Back to top


24.  What is HP doing with the returned batteries? What is the environmental impact?
The batteries will be responsibly disposed of in accordance with applicable in-country laws and regulations.   » Back to top


25.  Is it safe to handle the recalled battery outside of the notebook?
Yes. HP’s major concern is for your safety. To minimize the probability of battery pack failure, please discontinue the use of each recalled battery pack by removing it from the notebook and ordering a replacement battery pack.   » Back to top


26.  If I have already replaced my battery, do I need to take any action now?
If you have replaced your battery since July 2008, your battery should not be affected by this recall. If you have any concerns, you can validate your battery on the program website.   » Back to top